trakAx

Hi I recently attempted to install the software for my pc but have a problem.

When I click to start the installation it comes up with a box saying it needs to be opened with another program and Itunes is the default choice for this. When I click ok itunes opens but nothing happens.

Help please, Cheers!

On vista, using firefox

Used safari now working, must be problem with firefox

Hi jayqpr

Thanks for downloading TrakAxPc

Thanks for getting back. We haven’t seen this issue before. Thanks for bringing it to our attention and letting us know that you got a solution.

Best Regards
Cormac

Cormac - 18 May 2009 08:39 AM

Hi jayqpr

Thanks for downloading TrakAxPc

Thanks for getting back. We haven’t seen this issue before. Thanks for bringing it to our attention and letting us know that you got a solution.

Best Regards
Cormac

to help you abit further I also noticed that when clicking on the icon to dowload from the folder it was in a win32 error came up.

Thanks jayqpr

Thanks for clearing this up.

We’ve experienced a small problem when downloading the app using IE and saving to a new folder.
What is happening is that the file is not downloading fully when saved to a new folder created. It seems to be a partial download instead of a full 14mb download causing a Win32 error.

In the meantime, you can simply save it your desktop/existing folder on your hard drive and you will not experience this problem. Otherwise, you can use Firefox/Safari / Chrome (which you have done etc. and you will have no issues.

Thanks again for writing to us and telling us our issue.

best regards
Cormac

Cormac - 18 May 2009 09:06 AM

Thanks jayqpr

Thanks for clearing this up.

We’ve experienced a small problem when downloading the app using IE and saving to a new folder.
What is happening is that the file is not downloading fully when saved to a new folder created. It seems to be a partial download instead of a full 14mb download causing a Win32 error.

In the meantime, you can simply save it your desktop/existing folder on your hard drive and you will not experience this problem. Otherwise, you can use Firefox/Safari / Chrome (which you have done etc. and you will have no issues.

Thanks again for writing to us and telling us our issue.

best regards
Cormac

I was using firefox when this problem happened lol!