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Will not be buying… an opinion
Posted: 27 February 2010 10:06 PM   [ Ignore ]
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Program looks good, works fine, I liked the tutorials, but… the fact that it didn’t inform me in BIG RED NEON letters (I’m not one to read EULAs, since I know that developers are just saying “we’re going to do whatever the hell we want and are liable for nothing") that it was going to install a shitty piece of DRM including a service installed with automatic start. Bad enough already, I won’t buy ANY piece of software that will install a service without explicitly saying so, and even less if somehow feels that it knows what I should have running and what not. A service in normal start that your program starts when loaded and stops when finished should be the way, *IF* you really need the service.

What is worse, the service DOES NOT UNINSTALL when I uninstall Trakax. That, for me, is malware.

I googled for video edition programs for my mom, who just retired and wants to make some mixes of her videos. I was about to recommend her to buy Trakax. Until I encountered this.

No more. And now I how to google how to remove a piece of sh*t service that won’t uninstall in a friendly way.

Thanks for that. Way to treat your customers. Or ex-potential customers. And thank you for making me lose my time.

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Posted: 01 March 2010 12:06 PM   [ Ignore ]   [ # 1 ]
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The software is most definitely not Malware. A standard approach has been taken to installing and uninstalling the software. We do not install any DRM software.

You can learn more about the licensing system from the link below:
http://www.trakax.com/software/support/installation/

Unfortunately software piracy is a reality and we have used the most respected software protection utility available - Nalperion. Nalperion is used by companies such as Symantec, Rosetta Stone, Texas Instruments, Asyst etc.

If you would like to learn more about Nalperion, please see their website - http://www.nalpeiron.com/

I hope this clarifies the matter.

Many thanks,

Catriona

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CATRIONA - THE TRAKAX TEAM
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