trakAx

Hi, I just installed the program and was excited to begin using it, however, every time I attempt to import a video file, the program crashes immediately. Is there a solution to this problem? i have tried with several different video files of different sizes. All the files I tried were .AVI.

Thanks,

Hi TDK,

thanks for your message and sorry that you are having some issues.

If you have Windows Movie Maker installed on your PC, can you see whether this launches for you?

Are you getting an error message when the app crashes (or something that references a QEdit.Dll error)?

When we have some further information, we hopefully will get to the bottom of this for you.

Thanks,

Catriona

Catriona - 05 March 2010 09:02 AM

Hi TDK,

thanks for your message and sorry that you are having some issues.

If you have Windows Movie Maker installed on your PC, can you see whether this launches for you?

Are you getting an error message when the app crashes (or something that references a QEdit.Dll error)?

When we have some further information, we hopefully will get to the bottom of this for you.

Thanks,

Catriona

WMM, opens on my computer, but has the same problem and crashes the second I try to import the footage. The source footage itself works fine, I can view it in any media player and imports into Sony Vegas and Adobe Premier just fine. There are no error messages, the program just seizes to exist after attempting to import.

Hi TDK,

We have experienced this issue before with another user (http://www.trakax.com/software/forum/viewthread/551/)

The Error that you are receiving is an issue with the Windows system and not specifically with the trakAxPC application (most likely a QEdit error). The solutions below are for Windows Movie Maker, but if you get this PC issue resolved, this will also work for trakAxPC.

I have done some research on some on the QEdit.Dll errors and have attached some solutions below:

Option 1 - Rename Intervideo
See: http://forums.techarena.in/windows-moviemaker/507896.htm

I’ve seen people run into this problem with applications installed from InterVideo. (This isn’t a bug in InterVideo’s application - it’s a Microsoft bug it’s just that InterVideo
applications can install a bunch of DirectShow filters). In this case you would go to your “C:\Program Files\InterVideo” directory and rename “InterVideo” to something like “TempInterVideo”. Then start MovieMaker. Once it has launched, close it down and rename “TempInterVideo” back to “InterVideo”.

Option 2 - Update your codec Pack
See http://tinyurl.com/ybqkf7h

Some Users who are experiencing this QEdit issue find that by completely updating their codec pack they can overcome this issue. Installing K-Lite Doce Pack - http://filehippo.com/download_klite_codec_pack/ and the VLC Media Player can work - http://filehippo.com/download_vlc/

There is a site called PapaJohn - http://www.papajohn.org/MM2-Issues-Acceleration-and-Codecs.html - which deals with the most common Windows Movie Maker crashes which may also help.

Option 3 - Rename / Delete QEdit.dll in system32 folder
The user cinotL found this to solve his problem.

I hope one of the solutions below will get you up and running, but please let me know if we can assist you in any way.

Many thanks,

Catriona

Hi TDK

Would be it possible to send me one of the problem Avi files to if it is not too big. If it is a very large file I can organize somewhere you can load it onto the internet. Then I can download it and have the engineers have a look at it here.

Best regards and thanks
Cormac

Cormac - 11 March 2010 02:59 PM

Hi TDK

Would be it possible to send me one of the problem Avi files to if it is not too big. If it is a very large file I can organize somewhere you can load it onto the internet. Then I can download it and have the engineers have a look at it here.

Best regards and thanks
Cormac

The main file is 2 Gb, I wont be able to email it, but if there is an ftp server I can upload to, I would do so. Thank you for the info provided above, I’ll look into all of them and let you know if anything works. Thanks.

Hi TDK

After Talking to engineers, I don’t think that it will matter sending over the file as the file closes in windows movie maker also. We Believe the issue is being caused by QEdit error on your operating system.

Catriona has wrote some options that might solve your issue:

Option 1 - Rename Intervideo
See: http://forums.techarena.in/windows-moviemaker/507896.htm

I’ve seen people run into this problem with applications installed from InterVideo. (This isn’t a bug in InterVideo’s application - it’s a Microsoft bug it’s just that InterVideo
applications can install a bunch of DirectShow filters). In this case you would go to your “C:\Program Files\InterVideo” directory and rename “InterVideo” to something like “TempInterVideo”. Then start MovieMaker. Once it has launched, close it down and rename “TempInterVideo” back to “InterVideo”.

Option 2 - Update your codec Pack
See http://tinyurl.com/ybqkf7h

Some Users who are experiencing this QEdit issue find that by completely updating their codec pack they can overcome this issue. Installing K-Lite Doce Pack - http://filehippo.com/download_klite_codec_pack/ and the VLC Media Player can work - http://filehippo.com/download_vlc/

There is a site called PapaJohn - http://www.papajohn.org/MM2-Issues-Acceleration-and-Codecs.html - which deals with the most common Windows Movie Maker crashes which may also help.

Option 3 - Rename / Delete QEdit.dll in system32 folder
The user cinotL found this to solve his problem.

Best regards
Cormac