Hi TheGuy
Thanks for the update.
I would believe that the file is 720 x 576
There is a way to check this independently using VLC Player http://www.videolan.org/vlc/
Which is a great free robust player that plays almost any file format and codec.
Once you have downloaded the application.
Play the file in VLC (if it is a short file click pause straight after playing)
Then go to Tools/Codec Information (see screenshot)
The Media Information window will pop up and in the Codec Details Tab it will display the frame resolution (see screenshot)
If this does not display 720 x 576 but the aspect ratio of 16:9, please let me know and we will look into this further,
I look forward to hearing from you.
Best regards
Cormac
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